Returns & Refunds Policy
At Health and Beauty Clinic London, we want you to be completely satisfied with your purchase. If you change your mind, we have made our returns process as straightforward as possible, in full compliance with UK consumer law.
1. Right to Cancel and Standard Returns (Change of Mind)
- 14-Day Cooling-Off Period: Under the UK Consumer Contracts Regulations, you have the statutory right to cancel your online order and request a refund within 14 days from the day you receive your goods.
- Return Window: Once you have notified us of your wish to cancel, you have an additional 14 days to return the items back to us.
- Item Condition: To qualify for a full refund, all items must be returned unused, unopened, undamaged, and in their original packaging with all protective seals intact.
2. Strict Hygiene & Safety Exclusions
Due to the nature of our products (skincare, cosmetics, perfumes, and health supplements), we cannot accept returns or offer refunds for:
- Opened or Unsealed Products: Any beauty products, creams, balms, or serums where the protective seal or box has been opened after delivery.
- Hygiene Sealed Items: Products sealed for health protection or hygiene purposes, if unsealed by the customer.
- Supplements & Consumables: Any vitamins, collagen shots, or dietary supplements that have been opened or tampered with.
- Perfume Testers & Fragrances: Perfume bottles or testers if they have been sprayed or used.
3. Faulty, Damaged, or Incorrect Items
- 30-Day Right to Reject: In accordance with the UK Consumer Rights Act 2015, if any item you receive is faulty, damaged, or not as described, you are entitled to a full refund within 30 days of delivery.
- Free Returns for Faults: If you receive a faulty or incorrect item, we will cover the return shipping costs. Please contact our team before sending the item back so we can provide a return label.
4. Return Shipping Costs & Responsibility
- Customer Responsibility: For standard “change of mind” returns, you must cover the direct cost of returning the goods to us.
- Safe Transit: We strongly recommend using a tracked shipping service and obtaining proof of postage. We cannot accept responsibility for return parcels lost or damaged in transit.
5. How to Initiate a Return
- Notify Us: Email our support team at info@healthandbeautyclinic.london within 14 days of delivery, quoting your order number and the items you wish to return.
- Pack Your Order: Securely pack the items in their original packaging to prevent damage during transit.
- Send to Our London Clinic: Post the package to our physical address:
Health and Beauty Clinic London Ltd
Unit 3, 3 Mill Street,
Bermondsey,
London SE1 2DF,
United Kingdom
6. Refunds Processing
- Timeline: We will process your refund within 14 days of receiving the returned goods back at our clinic, or within 14 days of you providing official proof of postage.
- Refund Method: The refund will be issued directly to the original payment method used during the purchase.
- Delivery Charges: If you cancel your entire order within the 14-day statutory period, we will also refund the cost of our standard outbound delivery. Upgraded or express delivery costs are non-refundable.
For further information regarding online purchases and bookings, please review our full Terms & Conditions.