Effective Date: 27 July 2026
This Refund Policy explains when refunds may be available for products and services purchased from Health & Beauty Clinic London.
1. Beauty & Aesthetic Treatments
Due to the nature of professional beauty and aesthetic treatments, completed treatments and services are non-refundable. Individual results may vary depending on skin type, medical history, lifestyle and adherence to aftercare advice.
2. Treatment Suitability
All treatments are subject to consultation where appropriate. If, following a consultation, we determine that a treatment is not suitable or safe to perform, any payment made for that treatment will be refunded, excluding consultation fees where applicable.
3. Retail Products
If you purchase retail products from us, you may return them within 7 days of delivery, provided they are unused, unopened, in their original packaging and in a resaleable condition.
The customer is responsible for the cost of returning products unless the item is faulty, damaged or the incorrect item has been supplied.
4. Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible and no later than 48 hours after delivery. We may request photographs or ask for the product to be returned before arranging a replacement or refund.
5. Refund Method
Approved refunds will always be made using the original payment method used for the purchase.
6. Refund Processing
Once approved, refunds are normally processed within 5–10 working days. The time required for the funds to appear in your account depends on your bank or payment provider.
7. Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash except where required by applicable law.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us using the contact details provided on our website.