Health & Beauty Clinic London (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.
- Who We Are
Health & Beauty Clinic London is operated by Health and Beauty Clinic London Ltd, registered in England and Wales (Company No. 12408326). - Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name
- Postal address (including billing and delivery addresses)
- Email address
- Telephone number
- Date of birth where required
- Medical information relevant to your treatment
- Appointment history
- Information submitted through our contact form
- Payment information processed securely by payment providers
- Order details (such as products purchased, price, and shipping selection) required for payment processing
- Website usage information collected through cookies and analytics tools
- How We Use Your Information
We use your personal information to:
- Book and manage appointments.
- Provide treatments safely and effectively.
- Respond to enquiries.
- Process payments, orders, and refunds.
- Maintain treatment records where required.
- Improve our website and services.
- Comply with legal and regulatory obligations.
- Protect our business and prevent fraud.
- Medical Information
Certain treatments require us to collect health-related information to determine whether a treatment is suitable and safe. This information is treated as confidential and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. - Appointment Bookings & Online Shop Payments
- Appointment Bookings: Appointments for clinic treatments and clinical services are not booked or paid for directly on our website. All appointments are managed and processed through our trusted external booking partners, Phorest and Treatwell. Where payments or deposits are made for these services, they are handled securely by the respective external booking platform’s payment providers. Buy Now Pay Later (BNPL) options are strictly unavailable for any clinic treatments, appointments, or services.
- Online Shop Purchases: Payments made directly on our website apply strictly and exclusively to retail physical products purchased through our online Shop. These retail payments are processed by authorised third-party payment providers, including Clearpay for eligible retail purchases.
- Deferred Payment Options (BNPL): In order to offer you deferred payment and instalment options, we may pass certain aspects of your personal information, such as contact and order details, to our third-party Buy Now Pay Later (BNPL) payment processors during the checkout process. This is necessary for them to assess whether you qualify for their payment options and to tailor the payment methods for you. Your personal data is handled in accordance with the respective payment provider’s own privacy notice.
- Sharing Your Information
We do not sell or rent your personal information. Where necessary, we may share your information with trusted third-party service providers that help us operate our business, strictly based on how you interact with us:
- For Appointment Bookings (External): Phorest (appointment booking and salon management) and Treatwell (online booking platform) when you book a clinic service.
- For Online Shop Purchases (On-Site): Authorised payment providers and Buy Now Pay Later (BNPL) processors, solely for the checkout, fraud prevention, credit assessment, and payment processing of eligible online retail shop purchases.
- For Website Operations: Google Analytics (website analytics and performance monitoring), website hosting, and IT support providers.
- For Legal Compliance: Professional advisers or authorities where required by law.
- Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. - Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records. - Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate information.
- Request deletion of your personal data where applicable.
- Request restriction of processing.
- Object to certain processing activities.
- Request a copy of your personal data.
- Withdraw consent where processing is based on consent.
- Cookies
Our website uses cookies and similar technologies to improve website functionality, remember user preferences and analyse website performance.
We use Google Analytics to understand how visitors use our website. This service collects information such as pages visited, time spent on the website and general device information. This information is used in an aggregated form to improve our website and services.
You may manage your cookie preferences through your browser settings or through our cookie consent tools where available. - Contact Forms
When you contact us using our website contact form, we collect the information you choose to provide, including your name, email address, telephone number and message. This information is used solely to respond to your enquiry and provide customer support. - Third-Party Websites
Our website contains links to third-party websites and booking platforms, including Phorest and Treatwell. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before submitting personal information. - Your Right to Complain
If you believe your personal information has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would appreciate the opportunity to address your concerns before you contact the ICO. - Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will become effective immediately upon publication. - Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us using the contact details available on our website.