At Health & Beauty Clinic London, we are committed to providing a high standard of care and customer service. If you are dissatisfied with any aspect of your experience, we encourage you to let us know so that we can resolve the matter promptly and fairly.
- How to Make a Complaint
Complaints may be submitted by email, in writing or in person. To help us investigate your concerns, please include your full name, contact details, the date of your appointment or purchase transaction, and a clear description of the issue. - Acknowledgement
We aim to acknowledge receipt of your complaint within 2 working days. - Investigation
Your complaint will be reviewed by the appropriate member of our team. Where necessary, we may contact you for additional information to assist with our investigation. - Response
We aim to provide a full response within 10 working days. If additional time is required due to the complexity of the matter, we will keep you informed of our progress. - Resolution
Where appropriate, we will work with you to reach a fair resolution. Depending on the circumstances, this may include an explanation, corrective action, a follow-up appointment, or another appropriate remedy. For complaints specifically related to retail goods purchased through our online Shop using third-party Buy Now Pay Later (BNPL) payment options, you may also report a financial billing dispute directly to your payment provider to temporarily pause your payment timeline while we investigate and resolve your issue. - Further Assistance
If you remain dissatisfied after receiving our response, you may seek independent advice or pursue any rights available to you under the laws of England and Wales. - Contact Details
Please contact us using the contact details published on our website. We treat all complaints confidentially and in accordance with our Privacy Policy.