This Refund Policy explains when refunds may be available for products and services purchased from Health & Beauty Clinic London. Please note that this policy distinguishes between professional clinic treatments and retail physical products purchased through our online Shop.
- Beauty & Aesthetic Treatments
Due to the nature of professional beauty and aesthetic treatments, completed treatments and services are non-refundable. Individual results may vary depending on skin type, medical history, lifestyle and adherence to aftercare advice. - Treatment Suitability
All treatments are subject to consultation where appropriate. If, following a consultation, we determine that a treatment is not suitable or safe to perform, any payment made for that treatment will be refunded, excluding consultation fees where applicable. - Retail Products Purchased Online
For physical retail products purchased through our online Shop, you have the statutory right to cancel your purchase and return the items within 14 days of delivery. To be eligible for a refund, products must be unused, unopened, in their original packaging, with all seals intact, and in a fully resaleable condition. The customer is responsible for the cost of returning products unless the item is faulty, damaged, or the incorrect item has been supplied. - Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect product from our online Shop, please contact us as soon as possible after delivery. We may request photographs of the damage or ask for the product to be returned before arranging a replacement, exchange, or refund. - Refund Method
Approved refunds will always be made using the original payment method used for the purchase. If you used a third-party Buy Now Pay Later (BNPL) payment option for your online Shop purchase, your refund will be processed through that specific payment provider, and any remaining instalment plans or balances will be adjusted, paused, or cancelled accordingly by them. - Refund Processing
Once approved and after we receive the returned goods, refunds are normally processed within 5 to 10 working days. The time required for the funds to appear in your account or for your credit statement to be adjusted depends on your bank or respective third-party payment provider. - Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash except where required by applicable law. - Contact Us
If you have any questions regarding this Refund Policy, please contact us using the contact details provided on our website.