Effective Date: 27 July 2026
This Cancellation & Rescheduling Policy explains how appointments, deposits and cancellations are managed at Health & Beauty Clinic London.
1. Appointment Bookings
Appointments may be booked online, by telephone or in person. To secure your booking, a £15 booking deposit is required for all appointments unless otherwise stated.
2. Booking Deposit
Your £15 booking deposit will be deducted from the total cost of your treatment on the day of your appointment. The deposit secures your appointment time and helps us manage our appointment schedule efficiently.
3. Cancellations
If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice.
Cancellations made with more than 24 hours’ notice may have the £15 booking deposit transferred to a new appointment or refunded where appropriate.
Cancellations made within 24 hours of the scheduled appointment are subject to forfeiture of the £15 booking deposit.
4. Missed Appointments (No-Show)
If you fail to attend your appointment without prior notice, the £15 booking deposit will be retained and cannot be refunded or transferred.
5. Late Arrivals
If you arrive late, we will make every effort to provide your treatment. However, your treatment time may need to be shortened or your appointment rescheduled if there is insufficient time to complete the treatment safely without affecting subsequent appointments.
6. Consultations
Some treatments require a 15-minute consultation before treatment to assess suitability, discuss your desired results and ensure the treatment is appropriate for you. If your chosen treatment requires a consultation, this will be advised at the time of booking.
7. Clinic Cancellations
If Health & Beauty Clinic London needs to cancel or reschedule your appointment due to unforeseen circumstances, you will be offered an alternative appointment or a full refund of any booking deposit paid.
8. Medical Suitability
Following consultation, we reserve the right to decline or postpone treatment where it is considered unsuitable or unsafe. In such cases, any booking deposit paid will be refunded or transferred to an alternative appointment where appropriate.
9. Contact Us
If you have any questions regarding appointments, deposits or cancellations, please contact us using the contact details available on our website.