Effective Date: 27 July 2026
Health & Beauty Clinic London (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.
1. Who We Are
Health & Beauty Clinic London is operated by Health and Beauty Clinic London Ltd, registered in England and Wales (Company No. 12408326).
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name
- Postal address
- Email address
- Telephone number
- Date of birth where required
- Medical information relevant to your treatment
- Appointment history
- Information submitted through our contact form
- Payment information processed securely by payment providers
- Website usage information collected through cookies and analytics tools
3. How We Use Your Information
We use your personal information to:
- Book and manage appointments.
- Provide treatments safely and effectively.
- Respond to enquiries.
- Process payments and refunds.
- Maintain treatment records where required.
- Improve our website and services.
- Comply with legal and regulatory obligations.
- Protect our business and prevent fraud.
4. Medical Information
Certain treatments require us to collect health-related information to determine whether a treatment is suitable and safe. This information is treated as confidential and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
5. Appointment Bookings & Payments
Appointments booked through our website are securely managed through our trusted booking partner, Phorest. We may also accept bookings through Treatwell where available.
Where payments are made through third-party booking platforms, payment processing is handled securely by the relevant payment provider appointed by that platform.
Payments for retail products purchased through our online Shop may be processed by authorised third-party payment providers, including Clearpay where selected by the customer. Health & Beauty Clinic London does not store your full payment card details.
6. Sharing Your Information
We do not sell or rent your personal information.
Where necessary, we may share your information with trusted third-party service providers that help us operate our business, including:
- Phorest – appointment booking and salon management.
- Treatwell – online booking platform.
- Payment providers – secure payment processing.
- Clearpay – payment services for eligible retail purchases.
- Google Analytics – website analytics and performance monitoring.
- Website hosting and IT support providers.
- Professional advisers where required.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
7. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
8. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records.
9. Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate information.
- Request deletion of your personal data where applicable.
- Request restriction of processing.
- Object to certain processing activities.
- Request a copy of your personal data.
- Withdraw consent where processing is based on consent.
10. Cookies
Our website uses cookies and similar technologies to improve website functionality, remember user preferences and analyse website performance.
We use Google Analytics to understand how visitors use our website. This service collects information such as pages visited, time spent on the website and general device information. This information is used in an aggregated form to improve our website and services.
You may manage your cookie preferences through your browser settings or through our cookie consent tools where available.
11. Contact Forms
When you contact us using our website contact form, we collect the information you choose to provide, including your name, email address, telephone number and message. This information is used solely to respond to your enquiry and provide customer support.
12. Third-Party Websites
Our website contains links to third-party websites and booking platforms, including Phorest and Treatwell. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before submitting personal information.
13. Your Right to Complain
If you believe your personal information has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would appreciate the opportunity to address your concerns before you contact the ICO.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will become effective immediately upon publication.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us using the contact details available on our website.